Our Product Warranty and Installation Satisfaction
Guarantee
Our Warranty terms and conditions
information:
Congratulations on your choice of using Galaxy Granite & Marble
Company for your countertop and granite or marble tiling project. Choosing one of our
premium grade granite slab products is one of the wisest investments you will ever make.
Granite is one of the most beautiful and durable natural products in the world. Galaxy
Granite & Marble Company is proud to be the fabricator and installer of the granite
material for your home or commercial business.
Galaxy Granite & Marble Company is one of the most experienced fabricators of granite
countertops in the Metro Detroit area. The granite material supplied for your project has
been cut from premium quality granite that has been selected for its natural color, grain
structure and durability characteristics. Variations in grain, pattern and markings are
inherent characteristics of natural stone and cannot be construed as a defect.
Galaxy Granite & Marble Company warrants to the purchaser of this product that the
granite is free from defects in the material and in the workmanship provided by Galaxy
Granite & Marble Company and that the product has been inspected and approved under
strict quality guidelines. THIS WARRANTY IS VALID FOR A PERIOD OF ONE (1) YEAR FROM THE
DATE OF INSTALLATION.
This warranty applies to granite installed in its original location by one of our
certified professionals and becomes null and void if the granite is moved from its
original installation location. This warranty covers only the materials and workmanship supplied by
Galaxy Granite & Marble Company and expressly excludes defects in materials or
workmanship supplied by any party other than Galaxy Granite & Marble Company (3rd
party installers) .
Any claim made against this warranty must be submitted in writing. Upon verification by a
Galaxy Granite & Marble Company field inspector of a valid claim made against this
warranty, Galaxy Granite & Marble Company will, at its option, repair or replace the
affected material if it fails due to any defect caused by Galaxy Granite & Marble
Company during the fabricating cutting steps and installation of the granite
material at your premises.
In the event of a defect in material and/or workmanship provided by Galaxy Granite &
Marble Company, the cost of repair or replacement shall be borne by Galaxy Granite &
Marble Company and includes the labor charges necessary to repair or replace the
granite material outlined in the purchase contract. If replacement of the stone is deemed
necessary, replacement will be made with a granite marketed by Galaxy Granite & Marble
Company at the time it honors this warranty, as nearly identical as possible to the
original stone in color, grain and grade. This warranty does not cover the cost of any
repairs or replacement undertaken prior to your receipt of a claim verification from
Galaxy Granite & Marble Company.
This warranty specifically excludes defects or damages caused by the following:
Customer abuse or misuse of the surface and failure to maintain stone
properly, in accordance with Galaxy Granite & Marble Company’s recommendations
given to each customer after completion of the job.
Stains and/or discoloration, dark spots or fissures which are naturally
occurring in the stone. Normal spotting or discoloration caused by leaving acidic liquid
spills on the surface which can be removed by fine gain steel wool and a stone cleaning
compound.
Customer use of abrasive of improper cleaning compounds on the granite
or marble surfaces can void this 1 year warranty. Also scratches to stone surfaces caused
by sharp instruments voids this replacement warranty
This warranty is limited to the provisions stated above, and no other
warranty, expressed or implied, exists. The implied warranty of merchantability or fitness
for a particular purpose is expressly excluded. Except as provided herein, Galaxy Granite
& Marble Company shall not be liable in either tort or contract for any loss or
direct, consequential or incidental damages arising out of the use or inability to use
granite or marble surfaces for the application as stated herein. Some states do not allow
the exclusion or limitation of incidental or consequential damages. The above limitations
may not apply to you
 
Some tips on caring for your granite &
marble surfaces:
Cleaning Your Stone Tile and Countertops....The natural
stone tile or countertops your have purchased for your home or business is an investment
that will give you many years of beautiful service. Stone, such as marble and granite are
natural products and simple care and maintenance will keep it looking beautiful for years.
Here are some Galaxy Granite staff recommendations for routine care and cleaning of your
stone tile or countertops.
Precautions in preventing scratches or stains: Use coasters under all
glasses, particularly those containing alcohol or citrus juices. Many common foods and
drinks contain acids that will etch or dull the stone surface.
Do not place hot items directly on your granite countertops or stone
tiles even though they take extreme heat. Use trivets or mats under hot dishes and
placemats under ceramics, silver, china, or other objects that can scratch the surface.
Cleaning Steps and Advice for Marble and granite Floor Tile: Dust mop
interior floors
frequently using a clean non-treated dry dust mop. Sand dirt and grit do the most damage
to natural stone tiles due to their abrasiveness. Floor mats or area rugs inside and
outside an entrance will help to minimize the sand, dirt and grit that will scratch the
stone tile floor. Be sure that the underside of the floor mat or rug is a non-slip
surface. Normally, it will take a person about eight steps on a floor surface to remove
sand or dirt from the bottom of their shoes. Do not use vacuum cleaners that are worn. The
metal or plastic attachments or the wheels may scratch the surface of your stone tile.
Granite Fireplace facings and surrounds are fireproof and clean up with just a wet towel
and common dishwashing soap.
Clean natural stone surfaces with a few drops of neutral cleaner, stone
soap (available at hardware stores or from our showroom) or a mild liquid dishwashing
detergent and warm water. Use a clean rag mop on floors and a soft cloth for other stone
surfaces for best results. Too much cleaner or soap may leave a film and cause streaks. Do
not use products that contain lemon, vinegar or other acids on marble or granite. Rinse
the surface thoroughly after washing with the soap solution and dry with a soft cloth.
Change the rinse water frequently. Do not use scouring powders or creams; these products
contain abrasives that may scratch the surface.
Bathrooms and Other Wet Areas -In bathrooms or other wet areas, soap
scum can be minimized by using a squeegee after each use. To remove soap scum, use a
non-acidic soap scum remover or a solution of ammonia and water (about 1/2 cup ammonia to
a gallon of water). Frequent or over-use of an ammonia solution may eventually dull the
surface of your stone surfaces.
Bathroom Vanity Countertops -Bathroom vanity countertops may need to
have a penetrating sealer applied. A good quality marble wax or non-yellowing automobile
paste wax can be applied to minimize water spotting.
Kitchen Cooking Counters -In food preparation areas, the stone may need
to have a penetrating sealer applied. Check with Galaxy Staff for recommendations and
surface buffing or repair options. If a sealer is applied, be sure that it is non-toxic
and safe for use on food preparation surfaces. If there are questions, check with the
sealer manufacturer.
  
Do's.... -Do dust mop stone floors
frequently -Do clean stone surfaces with mild detergent or stone soap - Do
thoroughly rinse and dry the surface after washing -Do blot up spills immediately -Do
protect stone floor tiles with non-slip mats or area rugs and granite countertop surfaces
with coasters, trivets or placemats
Don'ts.... - use vinegar, lemon juice or other
cleaners containing acids on marble surfaces -Don't use cleaners that contain acid such as
bathroom cleaners, grout cleaners or tub & tile cleaners -Don't use abrasive cleaners
such as dry powder cleansers, petroleum based cleaners or soft chorine based cleansers.
  
Granite is an amazing natural stone that comes in a large variety of
textures and colors. It is a very dense, durable stone that needs very little maintenance
and can be used for a number of interior and exterior designs. Granite is an igneous rock,
which means it was once molten and formed as it cooled deep within the earth and requires
expensive quary work to get to our workshop. Minerals within granite typically appear as
small flecks throughout the stone, once creating a salt and pepper look. Other types have
veining similar to marble. Granite is a dense-grained, hard stone. It can be highly
polished or finished in a variety of other ways. A broad spectrum of colors are available.
Galaxy Granite & Marble Company is a full service fabricator and
installer of stock, or custom cut granite counter tops in either residential or commercial
properties. We also quote jobs for fireplaces, bathrooms, restaurants, retail storefronts,
office building, spas requiring a firm installed price on top grade granite and marble
stone surfaces. Our standard full install service charge is $34.95/sq ft. with additional
costs for special shaping, counter cutouts or rare granite type projects. Some of the
included and extra cost service are shown below:
Cutting and fabrication of granite and marble slabs for all flat surface
mounting in both commercial and residential countertop projects. These services also are
priced to include expert installation and a 1 year guarantee on all materials and labor.
Our price quotes are based upon accurate measurements and drawings
to compute the square footage and cutting requirements of the are to be covered. We use
only top grade granite or marble slabs for all projects, so the standard price of
$34.95/sq. ft. is for materials, fabrication and installation labor,delivery and sealing
the finished counter top, fireplace or floor/wall tiling job. Side and wall splashes are
included in pricing.
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